It starts 30 days before we begin our work in a facility. During that 30 days, we create a transition plan that encompasses all aspects of the cleaning, staffing, training and reporting processes plus any special needs we need to understand. This upfront plan ensures we start off on the right foot and focus on the essentials of getting it right. This initial step in the operation creates that reliability you need in your commercial cleaning contractor.
Reliability extends to our focus on safety. We take safety so seriously that every internal meeting starts with a safety share. We conduct “Toolbox Talks” every month at every client location with our Team Members. Our continuous focus on safety may not be something you see, but it is apparent in our approach to janitorial and our clients’ buildings and facilities.
Behind all the planning and training is auditing and reporting. We conduct both safety and quality audits to ensure we do what we say we are going to do. Then we share them with our clients in an open, honest dialogue.
It was like a breath of fresh air when 4M took over janitorial services at our building in Kansas City, Missouri, in June of 2002. I have consistently seen cleaning done in this building by 4M that has never been done since the building opened. The 4M management team has done an outstanding job resolving any issues that do occur. Whenever I do have an issue, which is extremely rare, it will be resolved immediately and permanently with the 4M team.- 450,000 square foot Corporate Headquarters